Booking terms.

This page is available in English only. If anything is unclear, message us on WhatsApp and we'll be happy to help.

Last updated: 11 November 2026

These terms apply to every tour, day trip and transfer booked with Ceyloha Travels ("we", "us"), Colombo, Sri Lanka. By paying a deposit, you agree to them on behalf of everyone in your group.

1. How booking works

1. Request. You send us a booking request on this website, by WhatsApp or by email. A request is not a booking and costs nothing.
2. Quote. We check availability and send you a written itinerary and final price, usually within one working day.
3. Confirmation. Your trip is booked when you pay the deposit and we confirm it in writing.

Online bookings must be made at least 10 days before arrival, so we have time to reserve hotels, train seats and safaris. For a trip sooner than that, message us on WhatsApp and we'll do our best.

2. Prices

• Prices are in US dollars. Prices shown in other currencies are a guide only.
• Prices on this website, including the online calculator, are estimates. The price in your written quote is the one you pay, and it won't change once your trip is confirmed, except for changes you ask for.
• Your tour page and quote list what's included and what's not. As a guide: your private vehicle, fuel, chauffeur-guide, hotels with breakfast and tolls are included; flights, visas, most meals, entrance fees not listed, tips and travel insurance are not.
• Each day's route is planned in your itinerary. Big detours or extra trips you add on the road may cost extra, and your driver will always tell you the price first.

3. Deposit and payment

• A deposit of 25% of the total price confirms your booking.
• The balance is due on the first day of your tour, in cash (US dollars, euros or Sri Lankan rupees) or by bank transfer before you arrive.
• Day trips and transfers are paid in full on the day, unless we agree otherwise.
• We'll send you secure payment details with your quote. We will never ask for your card number by email or WhatsApp.
• Any bank or transfer fees are paid by the sender.

4. If you cancel

Please tell us in writing, by email or WhatsApp. The date we receive your message counts.

In every case, you never owe the balance for a trip you cancel before it starts. Refunds are reduced by any bank fees, and by any costs we've already paid on your behalf that the hotel or provider won't refund, such as a non-refundable hotel or train ticket. We'll show you these costs.

If you leave a tour early or skip part of it, we can't refund unused days, but we'll try to recover hotel costs for you and pass on anything we get back.

5. If you want to change your trip

Changes are welcome. Before you arrive, we'll update your itinerary and price; if a hotel or provider charges for the change, we'll pass that cost on at no profit. During your trip, talk to your chauffeur-guide or message us and we'll arrange what we can.

6. If we need to change your trip

Sri Lanka is a tropical island, and sometimes plans must change. Monsoon rain, landslides and road closures, national park closures (Yala usually closes for several weeks around September and October), train timetable changes or a hotel problem may mean we change part of your trip.

• We'll always replace a hotel with one of the same standard or better, and replace a missed activity with the closest alternative.
• If a major part of your trip changes before you arrive, you can accept the new plan or cancel for a full refund of everything you've paid.
• In the very unlikely event that we have to cancel your trip, we'll refund everything you've paid, in full.

We aren't responsible for changes caused by events outside anyone's control, such as extreme weather, natural disasters, strikes, civil unrest, epidemics or government orders. If such an event stops your trip, we'll refund every cost we can recover.

7. On the road

• Driving hours. For your safety, we plan driving in daylight and avoid long journeys at night. Your chauffeur-guide's day usually runs from about 8am to 6pm, with time to rest between long drives.
• Airport pickup. We track your flight, so delays don't cost you anything. Your driver will be waiting in arrivals with a name board.
• Children. Child seats are available free on request. Please tell us your children's ages when you book.
• Luggage. Please check the vehicle's luggage space on the booking page. If your group brings more bags than the vehicle holds, we may need a larger vehicle at extra cost.
• Smoking and alcohol are not allowed in our vehicles.

8. Your responsibilities

• Have a passport valid for at least six months and a Sri Lanka ETA (visa) before you travel.
• Take out travel insurance that covers medical care, emergency evacuation and cancellation. We strongly recommend it for every guest.
• Tell us before you book about any health or mobility needs, so we can plan the right trip for you.
• Follow your guide's safety advice, local laws and temple etiquette: cover shoulders and knees, and remove shoes and hats where asked.

9. Hotels and activities

Hotels, safari jeeps, boat trips, rafting, trains and other activities are run by independent providers under their own rules. We choose them carefully and will help sort out any problem, but we aren't responsible for their acts or mistakes. Activities such as rafting, hiking and snorkelling carry some risk, and you take part at your own choice.

10. Our responsibility

We promise to provide your trip with care and skill, as described in your confirmed itinerary. We aren't responsible for loss or damage caused by your own actions, by events outside our control, or for your personal belongings, so please keep valuables with you or in a hotel safe. Nothing in these terms limits any rights you have by law.

11. Problems and complaints

If something isn't right, please tell your chauffeur-guide or message us on WhatsApp straight away, so we can fix it while you're still here. If you're still unhappy after your trip, email us within 30 days and we'll reply within 14 days.

12. Law

These terms are governed by the laws of Sri Lanka, and the courts of Colombo deal with any dispute. If you live in another country, you also keep the consumer rights that country's law gives you.

Questions about these terms? Email ceyloha.info@gmail.com or message us on WhatsApp.